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COVID-19:

우리 동료들과 지원자들의 건강은 우리의 최우선 순위입니다. 따라서 Citi는 COVID-19 상황을 면밀히 모니터링하고 있습니다. 우리는 추후 공지가 있을 때까지, 임시적으로 모든 후보자 인터뷰를 가상으로 실시하는 것을 포함하여 전 세계적으로 회사 전체에 예방 조치를 구현하였습니다.

Application Analyst Officer

직무 ID 22510618 기본 근무지 Belfast, United Kingdom; 채용 범주 Technology
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Overview of Citi:

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Overview of Role:

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

  • The applications analyst will assist in managing applications across multiple teams ensuring that applications are remediated for vulnerabilities, corrective action plans are implemented successfully on time and that applications do not go outside support.

  • Managing systems infrastructure capacity plans and EOVs /EOL project

  • Assist in the coordination of migration projects and create, develop, oversee and maintain protocols and procedures related to the applications

  • Assist in the management and ownership of COB tests, ensuring all systems are updated and that all application documentation is up to date

  • Work with PMO team to ensure application metrics are green

  • Liaise with technical SME’s to achieve strategic targets for each application

  • Ownership of adherence to CTO mandates regarding technology stacks and data standards

  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.

  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals

  • Act as a liaison between users, interfacing internal technology groups and vendors

  • Participates in disaster recovery testing

  • Participate in application releases, from development, testing and deployment into production

  • Considers implications of the application of technology to the current environment.

  • Analyzes applications to identify risks, vulnerabilities and security issues.

  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions

  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams

  • Performs other duties and functions as assigned in a concise and logical manner.

  • Can exercise independence of judgement and autonomy.

  • Acts as SME to senior stakeholders and /or other team members.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • Previous experience

  • Basic knowledge or interest about apps support management procedures, concepts and of other technical areas.

  • Participation in some process improvements.

  • Previous experience or interest in standardization of procedures and practices.

  • Basic Business knowledge/ understanding of financial markets and products.

  • Knowledge/ experience of problem Management Tools.

  • Understands of how own sub-function integrates within the function and commercial awareness

  • Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence

  • Good customer service, communication and interpersonal skills

  • Good knowledge of the business and its technology strategy

  • Consistently demonstrates clear and concise written and verbal communication skills

  • Knowledge of issue tracking and reporting using tools

  • Good all-round team member

  • Effectively share information with other support team members and with other technology teams

  • Ability to plan and organize workload

  • Ability to communicate appropriately to relevant stakeholder

Education:

  • Bachelor’s/University degree or equivalent experience

What we Offer:

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

  • 23 days paid annual leave

  • Award winning pension scheme,

  • Life assurance and

  • Private medical insurance with Bupa healthcare.

In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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  • 22만 명 이상의 유능하고 다양한 직원으로 구성된 Citi 팀에 합류하십시오

  • 90개 국가의 공동체에서 자원봉사를 행하는 사회적 책임감을 가진 직원들

  • 95개 이상의 시장에 실제로 존재하는 의미 있는 채용 기회

우리는 모든 개인을 포용하고 다양한 관점을 장려하여, 귀하가 영향력을 생성하고 경력을 성장시킬 수 있는 문화를 조성합니다. Citi는 높은 수준의 전문성 기준, 굳건한 성실성과 관대함, 지적 호기심 및 엄격함을 보여주는 동료를 소중하게 생각합니다. 우리는 귀하가 씨티에서 경력을 쌓는다는 일이 가진 중요성을 인식하며, 귀하의 헌신에 대하여 우리도 마찬가지로 노력할 것을 약속 드립니다

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