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COVID-19:

우리 동료들과 지원자들의 건강은 우리의 최우선 순위입니다. 따라서 Citi는 COVID-19 상황을 면밀히 모니터링하고 있습니다. 우리는 추후 공지가 있을 때까지, 임시적으로 모든 후보자 인터뷰를 가상으로 실시하는 것을 포함하여 전 세계적으로 회사 전체에 예방 조치를 구현하였습니다.

End User Applications Release Manager

직무 ID 22538183 기본 근무지 Belfast, United Kingdom; 채용 범주 Technology
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Overview of Citi:

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Role Overview:

The Vertical Apps Release and Support Manager is part of Software Management Services group responsible for the centralized execution of Desktop platform and software upgrades for Citi’s 500,000 end points. Vertical apps release management and support functions include the management of upgrade tasks for software applications used by line of businesses and their rollout in the production environment such as physical desktops, cloud, cloud plus and RDSH servers.  Release management means keeping the Desktop environment safe and sound and ensure that applications, software and operating systems are kept current at all time. Because of the size of the Citi desktop environment, the diverse hardware types and the large number of software applications in use across the firm, Development and Release Management both require careful planning across multiple line of business as well as countries around the world.  

The functions in scope are: 1) Release planning which is performed by release managers 2) Investigation and Remediation of anomalies 3) Level 2 SCCM/Intune and Desktop Support.  These functions all report into the Vertical Release Management Head.  Combined, the team provide the automation, execution, monitoring and troubleshooting of any type of Vertical release. The role of the Team manager is to provide technical leadership and to own the release plans and execute their implementation in a silent and timely manner.

A successful candidate will

  • Manage a virtual and global team made up of approx.  35 staff including 3rd party engineers
  • Balance risk, whilst driving the Release and Support team to meet expected saturation and penetration metrics
  • Identify and leverage opportunities for continuous process and performance improvement through workflow changes, automation, and resource allocation
  • Work closely with internal and third-party partners to ensure that upgrades and migrations are completed on time and that the necessary tools and infrastructure required to automate migration are available.
  • Address client escalations and/or proactively address potential client concerns
  • Work closely with senior management to align Global Software Management Services with tactical and strategic objectives
  • Lead and develop team members through coaching, mentoring, and direct instruction

Skillset Requirements

  • Significant experience in an Enterprise environment
  • Significant experience with Level 2/3 support of a large (100K+) Microsoft Windows environment
  • Significant experience working with Microsoft ECM/SCCM
  • Thorough understanding of ITIL best practices in relation to incident, change and deployment management.
  • Working knowledge of scripting, SQL Server, web technologies
  • Intune/Azure experience
  • Ability to manage and coordinate tasks in multiple regions and across time zones
  • Excellent written and verbal communications

Qualifications

  • Bachelor’s Degree in IT / Computer management  
  • Significant multi-disciplinary IT experience
  • Sufficient managerial experience
  • ITIL Certification
  • Experience managing multiple staff across various functional roles and locations
  • Experience hiring, developing, and retaining highly skilled teams

What we Offer

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

  • 23 days paid annual leave
  • Award winning pension scheme,
  • Life assurance and
  • Private medical insurance with Bupa healthcare.

In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.

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Job Family Group:

Technology

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Job Family:

Systems & Engineering

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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  • 22만 명 이상의 유능하고 다양한 직원으로 구성된 Citi 팀에 합류하십시오

  • 90개 국가의 공동체에서 자원봉사를 행하는 사회적 책임감을 가진 직원들

  • 95개 이상의 시장에 실제로 존재하는 의미 있는 채용 기회

우리는 모든 개인을 포용하고 다양한 관점을 장려하여, 귀하가 영향력을 생성하고 경력을 성장시킬 수 있는 문화를 조성합니다. Citi는 높은 수준의 전문성 기준, 굳건한 성실성과 관대함, 지적 호기심 및 엄격함을 보여주는 동료를 소중하게 생각합니다. 우리는 귀하가 씨티에서 경력을 쌓는다는 일이 가진 중요성을 인식하며, 귀하의 헌신에 대하여 우리도 마찬가지로 노력할 것을 약속 드립니다

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