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COVID-19:

우리 동료들과 지원자들의 건강은 우리의 최우선 순위입니다. 따라서 Citi는 COVID-19 상황을 면밀히 모니터링하고 있습니다. 우리는 추후 공지가 있을 때까지, 임시적으로 모든 후보자 인터뷰를 가상으로 실시하는 것을 포함하여 전 세계적으로 회사 전체에 예방 조치를 구현하였습니다.

Client Remediation Group Manager

직무 ID 22470718 기본 근무지 Charlotte, North Carolina, Jacksonville, Florida, Miami, Florida, Atlanta, Georgia, Tampa, Florida, Elk Grove Village, Illinois, Irving, Texas, Maryland; 채용 범주 Marketing
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The Program Mgt Sr Lead Analyst is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

  • Accountable for management of complex/critical/large professional disciplinary areas
  • Oversees, designs and manages client remediation population impact analyses for USPB owned and impacted issues, including those that are Regulatory and Internal Audit concerns.
  • Ensures adherence to guidelines for remediation analytics as prescribed within US Remediation Methodology Procedure. 
  • Requires a comprehensive understanding of analytic tools and data within Citi.
  • Ensure that emerging risks identified are socialized and escalated appropriately with key stakeholders and mitigation strategies are in place.
  • Identify areas of engagement based on level of investment, inherent risk, complexity of change and other risk factors
  • Provide supervision of Remediation team's efforts and assist with prioritizing and addressing roadblocks encountered
  • Responsible for managing the execution of projects including business process engineering, automation, technology and new partner launches.
  • Provide expertise and guidance related to program management processes and policies, oversees the work of the program management team, and works with other department leaders to define, prioritize, and execute projects and programs.
  • Responsible for ensuring the proper controls are in place and processes are well documented and monitored on a regular basis.
  • Contributes to the campaign technology/automation roadmap, strategy and tactical implementation for Marketing .
  • Identify program requirements, activities and manage implementation of projects as assigned, working with appropriate cross-functional teams to execute.
  • Responsible for managing a team of program managers.
  • Responsible for managing, tracking and coordinating multiple projects and resource planning.
  • Responsible for risk and issue management, reporting on project metrics and prioritization process.
  • Run the project steering committee ensuring all stakeholders are well informed of active projects and project prioritizations are aligned with company and department strategies.
  • Provide metrics on teams and project performance to ensure the growth and development of the team as well as providing a foundation for making data-driven decisions.
  • Develop key dashboards and communication plans to keep all parties up to date regarding project statuses and issues.
  • Responsible for providing a single source for project management for new partner launches for the Marketing organization.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 10+ years of experience
  • Excellent planning, forecasting, reporting and analytical skills.
  • Expertise in Waterfall, agile and process improvement methodologies.
  • Expertise with project management tools such as MS Project, JIRA, Sharepoint, etc.


Education:

  • Bachelor’s/University degree, Master’s degree preferred


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Marketing

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Job Family:

Marketing Program Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • 22만 명 이상의 유능하고 다양한 직원으로 구성된 Citi 팀에 합류하십시오

  • 90개 국가의 공동체에서 자원봉사를 행하는 사회적 책임감을 가진 직원들

  • 95개 이상의 시장에 실제로 존재하는 의미 있는 채용 기회

우리는 모든 개인을 포용하고 다양한 관점을 장려하여, 귀하가 영향력을 생성하고 경력을 성장시킬 수 있는 문화를 조성합니다. Citi는 높은 수준의 전문성 기준, 굳건한 성실성과 관대함, 지적 호기심 및 엄격함을 보여주는 동료를 소중하게 생각합니다. 우리는 귀하가 씨티에서 경력을 쌓는다는 일이 가진 중요성을 인식하며, 귀하의 헌신에 대하여 우리도 마찬가지로 노력할 것을 약속 드립니다

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