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COVID-19:

우리 동료들과 지원자들의 건강은 우리의 최우선 순위입니다. 따라서 Citi는 COVID-19 상황을 면밀히 모니터링하고 있습니다. 우리는 추후 공지가 있을 때까지, 임시적으로 모든 후보자 인터뷰를 가상으로 실시하는 것을 포함하여 전 세계적으로 회사 전체에 예방 조치를 구현하였습니다.

R&R COE

직무 ID 22502313 기본 근무지 Chennai, India; 채용 범주 Decision Management
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Issue Remediation Analyst – C10

About us:

Analytics & Information Management

AIM is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast-growing organization working with Citi businesses and functions across the world.

Remediation & Remuneration COE

Remediation team is responsible for cross functional coordination of customer facing remediation efforts. Provide oversight, prioritization, and scheduling of remediation activities with remediation partner teams including Technology, FSO, Analytics groups, Shared Services (mail vendor) and Controllers. R&R AIM Team works as the data Analytic partner for the Issue Remediation Business Team.

Job responsibilities:

R&R team manages the analysis of the customer remediation issues across globe, currently in retail consumer bank. The critical areas are work is divided into:

  • Remediation analysis: Execution of the comprehensive data remediation approach on Customer issues due to gaps observed in policies and governance, Self-identified, or through IA.
  • Impact assessment: Identification of size of the customers and the dollar amount impacted due to these issues.
  • Issue Management & Root cause analysis: Identifying the issues and reasons for the issues by leveraging analytical methods.
  • Audit Support: Tracking implementation plans and providing data evidence, artifacts for audit completion

Expertise Required:

Tools and Platforms

  • Proficient in SAS, SQL, RDBMS, Teradata, Unix
  • Proficient in MS Excel, PowerPoint, and VBA
  • Jira, Bitbucket
  • Mainframes
  • Exposure to Big data, Python

Domain Skills

  • Good understanding of banking domain and consumer products (Retail Banking, Deposit, Loans, Wealth management, Mortgage, Insurance, etc.)
  • (Preferred) Knowledge of Finance Regulations, Understanding on Retail Business/ Banking Domain

Analytical & Interpersonal Skills   

  • Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form
  • Data analysis, Data profiling, Data Management skills
  • MIS reporting and generate actionable Business Insights
  • Should have excellent communication and inter-personal skills
  • Good process management skills
  • Ability to work in teams

Other Info:

  • Education Level: Master’s / Advanced Degree in Information Technology/ Computer Applications/ Engineering/ MBA from a premier institute
  • Overall experience of 2-8 years with At least 1 year experience in Banking Industry delivering data solutions
  • Shift: Regular Local Working Hours (aligned with NAM working hours)

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Job Family Group:

Decision Management

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Job Family:

Data/Information Management

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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  • 22만 명 이상의 유능하고 다양한 직원으로 구성된 Citi 팀에 합류하십시오

  • 90개 국가의 공동체에서 자원봉사를 행하는 사회적 책임감을 가진 직원들

  • 95개 이상의 시장에 실제로 존재하는 의미 있는 채용 기회

우리는 모든 개인을 포용하고 다양한 관점을 장려하여, 귀하가 영향력을 생성하고 경력을 성장시킬 수 있는 문화를 조성합니다. Citi는 높은 수준의 전문성 기준, 굳건한 성실성과 관대함, 지적 호기심 및 엄격함을 보여주는 동료를 소중하게 생각합니다. 우리는 귀하가 씨티에서 경력을 쌓는다는 일이 가진 중요성을 인식하며, 귀하의 헌신에 대하여 우리도 마찬가지로 노력할 것을 약속 드립니다

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