KYC Ops Training Specialist - C11 (Hybrid)

The KYC Operations Training Specialist will primarily oversee and drive the training of KYC Operations staff both in technical processes and soft skills, will also act as a support for new joiners and the needs of the wider operations.
We are looking for someone who believes they can clearly transfer knowledge to trainees, improve the way training is delivered and can simplify the complex learning for new recruits. Someone up to the challenge of a constantly changing and demanding environment while ensuring controls are maintained at all times.

Responsibilities:

• Management and delivery of the New Hire KYC Foundation Course for Banking, Markets and Citi Commercial Banking (CCB)

• Identify skill gaps on an on-going basis (for both Technical and Soft skills)

• Design / amend training material and assessments accordingly using the most appropriate learning interventions.

• Maintain adequate controls: tracking learning and attendance, on time publishing of training invites, new hire follow ups, publishing training material.

• Ensure that all learning and development deliverables / queries / requests are delivered on time and to the highest standard.

• Deliver training to all business levels; operations to senior managers.

• Develop and maintain good client relationships.

• Remain informed of business strategy changes and of new policy, process and technology enhancements and develop necessary training material.

Qualifications:

• 2-5 years of experience in learning & talent development.

• 90% English Spoken Required

• Ability and knowledge on developing and delivering training materials / experiences for all levels on the organization

• Capable of building effective networking at all levels

• Knowledge in technology based learning is an advantage.

• KYC / AML knowledge is a strong advantage.

• Ability to work effectively with MS Office applications.

Education:

• Bachelor's degree/University degree OR equivalent experience

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