Asset Servicing Client Service Analyst (Hybrid)

The Asset Servicing Client Service Analyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• This role is client facing and will handle inquiries from clients related to Corporate Action/Income events
• This role with partner with processing teams, technology, product and business partners to improve the overall client experience
• Develops client specific service solutions and maintains quality control
• Performs inquiry & KPI analysis to identify inquiry trends and client experience opportunities
• Minimizes risk to the bank through the appropriate application of procedural requirements and adherence to audit and control policies
• Continuously looks for process improvements and client self service opportunities in order to reduce inquiries
• Works closely with peers and product to develop solutions that will enable team to meet the mission statements of the department and create dynamic MIS
• Maintains awareness of product changes and system enhancements
• Assists team member during periods of high volume work, provides back-up coverage, and performs other duties as assigned by supervisor
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience
• Related industry experience
• Has client facing skills/experience
• Operational knowledge within Finance industry
• Experience in other financial products outside of asset service will be advantageous
• Proven experience working within a team environment a must
• Excel, Word, Outlook, Access
• Analytical and numerate, ability to research and resolve complex issues
• Good written and verbal communication skills
• Good lateral thinking & common sense

Education:

• Bachelor’s/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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