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COVID-19:

우리 동료들과 지원자들의 건강은 우리의 최우선 순위입니다. 따라서 Citi는 COVID-19 상황을 면밀히 모니터링하고 있습니다. 우리는 추후 공지가 있을 때까지, 임시적으로 모든 후보자 인터뷰를 가상으로 실시하는 것을 포함하여 전 세계적으로 회사 전체에 예방 조치를 구현하였습니다.

Head of ICG Operations Organizational PMO

직무 ID 22507092 기본 근무지 Jersey City, New Jersey, Jacksonville, Florida, Tampa, Florida, Getzville, New York, Irving, Texas, Sioux Falls, South Dakota, New Castle, Delaware; 채용 범주 Project and Program Management
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ICG Operations is a 32,000 person strong organization across 90+ countries in the world, focused on delivering operational processes and client touchpoints for the entire ICG product set, across Lending, Cash Management & Payments, Markets, Banking & Advisory Services.

ICG Operations Risk & Control is a driving factor in delivering value to the organization, our businesses, internal and external stakeholders and regulators. The organization is integral to ensuring ICG Operations have appropriate controls and reporting in place across all products, processes and systems to protect the Firm and our Clients. It also provides independent oversight, challenge and governance, enabling transparency and identification of risk and exposures.

Reporting directly the Head of Oversight, Analysis and Program Management, the Head of the ICG Operations Organizational Program Management Office (OPMO) is responsible for leading a team that maintains a wide range of activities supporting the overall ICG Ops organization. Responsibilities of the team include, but are not limited to, Program Management, establishment of the ICG Ops Program and Project Management Standards, Program Oversight and Transparency Reporting, and Process Quality Assurance. 

The Head of the  ICG Ops OPMO executes activities related to the governance, monitoring, tracking and reporting for all programs in the ICG O&T book of work, as defined by the ICG Operations and Technology Program and Project Management procedures. These activities are in line with our Organization’s PMO Charter, which the individual is responsible for establishing and maintaining.  The role requires understanding the PM framework and how it is being applied and leveraged across ICG Ops.  It requires oversight of the key initiatives and status, escalation of program management issues and risks to the ICG Ops Senior Management team as appropriate, performing or directing reviews and health checks of the book of work, and ensuring awareness and communication of all PMO matters with the OPMO team itself and across ICG Ops.  In addition, the Head of the OPMO will be involved in analyzing and providing PMO information to support regulatory or audit reviews when applicable and have involvement, if not lead, post program reviews for key initiatives.   

The Head of the OPMO will lead a team that understands each business line and leverages information and reporting to support the monitoring and tracking of the portfolio of development initiatives, programs, milestones, risks, and issues.

Key Responsibilities:

  • Set the ICG Operation Program and Project Management Standards as well as the Organization PMO Charter and monitor adherence to both
  • Lead the OPMO team according to the established Charter
  • Provide reporting and analyze data across  KISRs, BCMs, and  regulatory driven initiatives
  • Support ICG Control Forums and Investment Councils
  • Lead the Process Quality Assurance (PQA) function and review Quality Assurance reporting and support the organization in resolving issues
  • Conduct book of work reviews and health checks
  • Coordinate as needed PM related regulatory concerns and provide guidance during internal/external audits
  • Lead On-demand project reviews and post-mortems
  • Enforce governance guidelines and  follow up on exceptions 
  • Escalate Program Management Concerns to the ICG Ops Senior Management team as appropriate
  • Provide Program Management Training and Awareness across the ICG Ops

The ideal candidate will have the following attributes and qualifications:

  • 10-15 years of professional work experience, with a significant component of this within financial services
  • 8+ years of Program and Project management experience
  • Program/project management certifications is a plus
  • Operations & Technology or In-Business Risk & Controls experience preferred
  • Bachelor’s degree or equivalent required
  • Strong knowledge of Banking / Institutional Clients Group (ICG) products
  • Senior stakeholder management experience required

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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