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COVID-19:

우리 동료들과 지원자들의 건강은 우리의 최우선 순위입니다. 따라서 Citi는 COVID-19 상황을 면밀히 모니터링하고 있습니다. 우리는 추후 공지가 있을 때까지, 임시적으로 모든 후보자 인터뷰를 가상으로 실시하는 것을 포함하여 전 세계적으로 회사 전체에 예방 조치를 구현하였습니다.

Cash Onboarding Manager (Hybrid)

직무 ID 22518444 기본 근무지 Kuala Lumpur, Malaysia, Pulau Pinang, Malaysia; 채용 범주 Customer Service
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Citi Treasury and Trade Solutions Group provides integrated cash management and trade finance services to multinational corporations, financial institutions, and public sector organizations across the globe. Citi Digital Working Capital, with its full range of digital and mobile enabled platforms, tools and analytics, continues to lead the way in delivering innovative and tailored solutions to its clients. It offers the industry's most comprehensive suite of treasury and trade solutions, including cash management, payments, receivables, liquidity management and investment services, working capital solutions, commercial and prepaid card programs, trade finance and services.

This role involves working within the APAC TTS Cash and Trade Onboarding team delivering this wide range of product solutions within projects of varying complexity.

The role requires the individual to form effective working relationships regionally and globally with key clients and stakeholders – Product, Technology, Coverage etc. The individual is required to have strong communication, diplomacy, and analytic skills.


Responsibilities:

  • Coordinate onboarding of regional and global cash management solutions of all sizes and complexities.
  • Continuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report deal status, escalating effectively for “on hold” and slow-moving deals.
  • Oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex deals).
  • Develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions.
  • Disciplined application of structured management throughout the onboarding life cycle, ensuring effective control and timely delivery.
  • Ensure strict adherence to defined quality standards and practices outlined in “best practices” collateral. Consistently achieve “excellent” rating in scheduled quality reviews.
  • Manage and co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources and escalation channels as required to ensure smooth delivery.
  • Ensure detailed and timely functional partner engagement leveraging defined tools effectively (e.g., CRM engagement and completed Customer Service handover process)
  • Attending when necessary Client meetings in close cooperation with TTS Product Sales and Relationship Managers
  • Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post onboarding reviews
  • Tracking and communicating internally the status of the deals.
  • Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 2 - 5 years relevant experience
  • Results orientation - evidence of proactively driving projects is the conclusion. Excellent communication skills. Organizational and planning skills. Negotiation, decision making and problem-solving skills. Ability to manage high workload within a pressurized environment. Flexibility - ability to manage a varying workload (i.e., volume, complexity and composition). Excellent work ethic - willingness to take a “hands on” approach to ensuring all elements of the client request/project is delivered as specified. Attention to detail and experience of working in a controlled environment
  • Self-starter and ability to take initiative in driving projects forward. Excellent organizational and planning skills. Excellent written and verbal communication skills. Excellent customer interaction and management skills. Negotiation and decision making / problem solving skills. Ability to work under high-volume workload and prioritize in an effective manner. Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank.
  • Additional language (Mandarin, Cantonese, Korean, Japanese, Vietnamese) knowledge will be an advantage.


Education:

  • Post graduate degree
  • Bachelors / University degree or equivalent experience
  • PMI Certification


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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  • 22만 명 이상의 유능하고 다양한 직원으로 구성된 Citi 팀에 합류하십시오

  • 90개 국가의 공동체에서 자원봉사를 행하는 사회적 책임감을 가진 직원들

  • 95개 이상의 시장에 실제로 존재하는 의미 있는 채용 기회

우리는 모든 개인을 포용하고 다양한 관점을 장려하여, 귀하가 영향력을 생성하고 경력을 성장시킬 수 있는 문화를 조성합니다. Citi는 높은 수준의 전문성 기준, 굳건한 성실성과 관대함, 지적 호기심 및 엄격함을 보여주는 동료를 소중하게 생각합니다. 우리는 귀하가 씨티에서 경력을 쌓는다는 일이 가진 중요성을 인식하며, 귀하의 헌신에 대하여 우리도 마찬가지로 노력할 것을 약속 드립니다

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