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Operational Risk Manager, Operations & Technology (O&T)

직무 ID 22455626 기본 근무지 London, United Kingdom, Dublin, Ireland, Belfast, United Kingdom; 채용 범주 Risk Management
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The Operational Risk Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

  • Assesses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

  • Governance and oversight may include (not limited to) technology operational risk, risk for example.

  • Establishes and maintains a robust control environment and culture within the Citi businesses worldwide.

  • Assists management in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss and helps ensure compliance with corporate polices, procedures, laws and regulatory requirements.

  • Assists in assessing current status of all regulation related controls

  • Recommends control enhancements as needed

  • Identifies best practices to be shared with global Citi businesses

  • Develops and maintains tracking metrics for management reporting and escalation

  • Establishes a rapport with Business Managers, Compliance, Internal Audit and Legal.

  • Develops a broad and detailed understanding of the organization’s landscape, culture and technology.

  • Understands the various businesses and the applicable regulations which govern

  • Has the ability to operate with a limited level of direct supervision.

  • Can exercise independence of judgement and autonomy.

  • Acts as SME to senior stakeholders and /or other team members.

  • Ability to manage teams. 

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

  • 6-10 years experience in Operational Risk is a must. Other risk and control disciplines would be a plus – credit, and market.

  • Experience in Internal Audit or Financial Control would be desirable.

  • Expertise in the following is beneficial: Fraud Awareness and Risk Management Legal and Regulatory Compliance, specifically

  • Management of a global operations and a complex environment that includes global teams.

  • Excellent communication skills – verbal & written

Education:

  • Bachelor’s/University degree, Master’s degree preferred

Job Background/context:

The Operations and Technology (O&T) Control & Reporting organisation forms part of the first line of defence. Independent from the Operations and Technology functions which it supports, its role is to ensure appropriate governance, controls, oversight and reporting is in place across all products, processes, and systems, in order to protect the firm.

The successful candidate will work within the Legal Entity Operational Risk Oversight team, which is part of the Global ICG O&T Controls Team, partnering specifically with the O&T business.

The Legal Entity Operational Risk Oversight team is responsible for leadership of the risk and control program across Legal Entities applicable for O&T, to ensure a strong and consistent controls environment and to provide support to the Senior Chief Operations Function holders.

Job Purpose:

The Legal Entity Operational Risk Oversight team is responsible for maintaining and developing a comprehensive process and governance framework to identify, report and reduce operational risk at Legal Entity level within Operations & Technology.

Initial focus will be on the risk and control governance requirements relating to Fitness and Probity regulatory regimes in direct support of the O&T Senior Management Function holder and may expand to cover Citi's other key Material Legal Entities in the future.

Key Responsibilities:

Working as part of the Legal Entity Oversight team, the successful candidate will be responsible for overseeing a broad range of activities supporting the risk, governance and control frameworks for Legal Entities across O&T to support designated Senior Managers and to meet local regulatory requirements for existing and new Accountability Regimes.

  • Deliver activities to support the governance frameworks for UK and European Legal Entity Senior Managers.

  • Assist in the build of a Legal Entity oversight and reporting model that can be used effectively across multiple entities.

  • Establish and oversee the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

  • Collation of various reporting and key control metrics used by Legal Entity Senior Managers for governance and management of their operational risks via a monthly forum including but not limited to: Issue remediation, CAPs, Internal Audits, Losses/Gains, Near Miss events, Information Security, Balance Sheet Exceptions, Conduct Risk, Technology, Cyber etc.

  • Ensure all the specific requirements associated with Accountability Regimes such as the UK Senior Manager and Compliance Regime (SM&CR) and the Ireland Senior Executive Accountability Regime (SEAR) are adhered to and documented accordingly, including Senior Manager delegation and responsibility metrics.

  • Deliver high quality reliable management information that may be used in support of the risk and control framework for various other Legal Entity Forums such as; Operations Control meetings, Legal, Audit Committee, Business Risk & Control Committee (BRCC) etc.

  • Analyse information and identify potential themes and trends seen within management information to ensure potential control issues are proactively addressed and resolved. Proactively suggest and recommend improvements to how risk areas are captured and reported. Present analysis at various forums and to seniors.

  • Facilitate accurate and appropriate reporting of operational risks to senior management.

  • Manage and continually develop relationships with multiple stakeholders including senior O&T management, Line Control Officers, various data providers and CAO Offices. Work with colleagues in other areas of Risk Management across first and second lines of defence, Finance, Compliance and the Businesses, to ensure appropriate management of Operational Risk.

  • Continuous development of KRIs and reporting thresholds to ensure ongoing appropriate governance of risk and control issues for senior management to infer actions and demonstrate oversight for Regulators.

  • Work closely with the Senior Manager Oversight Office, Independent Compliance Risk Management and Senior Manager Business Office, to ensure O&T are across Legal Entity governance matters and are proactively partnering on current and future change agenda.

  • Contribute to a robust control environment within the team to ensure accuracy and high standards at all times for a senior audience across all deliverables as well as Regulator scrutiny.

  • Contribute to developing systems and procedures to improve process efficiency and maintain best practice. Reviewing current processes and developing & implementing effective solutions to eliminate manual intervention and drive automation and efficiency opportunities is a key part of the role.

Development Value:

  • Unique visibility of multiple businesses across Citi.

  • Exposure to Executive Management across Operations, Technology and Controls organisations.

  • Opportunity to become a SME in Citi’s Risk Framework, key risk indicators and risk reporting systems as well as design, implementation, and management of governance frameworks.

Knowledge/Experience in:

  • Operations / Controls Governance / Compliance

  • Experience in O&T Operations and/or Controls in a reporting & data analytics position desired

  • Knowledge of key risk and control metrics and KRI reporting

  • Interaction with senior management

  • Designing, creating and enhancing reporting solutions and MI

  • Co-ordination and liaison across numerous global and local teams and groups

  • Change and project Management

  • Knowledge/Experience in Senior Manager oversight, UK SM&CR and/or Ireland Fitness & Probity Regime is an advantage

  • Analytical ability; asks insightful questions, strong attention to detail, breaks analytical challenges into workable components, draws meaningful conclusions. Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed

Skills & Competencies:

  • Adapt easily to change and new challenges, flexible, robust, tenacious

  • Proactive, ability to use own initiative and take the lead to devise creative solutions

  • Strong process management skills

  • Strong data visualisation skills (data graphs, dashboards, RAGs)

  • Ability to lead projects from conception to completion

  • Attention to detail & accuracy

  • Excellent interpersonal and communication skills and ability to build networks

  • Excellent multi-tasking and organizational skills with the ability to work under pressure and prioritise within aggressive deadlines

  • Team mindset essential

  • Valuing diversity: demonstrate an appreciation of a diverse workforce

  • Proficient in MS Suite of Applications

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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