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COVID-19:

우리 동료들과 지원자들의 건강은 우리의 최우선 순위입니다. 따라서 Citi는 COVID-19 상황을 면밀히 모니터링하고 있습니다. 우리는 추후 공지가 있을 때까지, 임시적으로 모든 후보자 인터뷰를 가상으로 실시하는 것을 포함하여 전 세계적으로 회사 전체에 예방 조치를 구현하였습니다.

Salesforce CRM Functional Solution Architect

직무 ID 22505942 기본 근무지 London, United Kingdom; 채용 범주 Project and Program Management
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CPB – Global Salesforce CRM Functional Solution Architect

Citi Private Bank ("CPB") is a trusted advisor to the world’s wealthiest and most influential families, providing professional wealth management services for Ultra High Net Worth ("UHNW") clients through private bankers and financial specialists. The CPB offers unmatched global reach, coupled with a full range of portfolio management and investment advisory services, an array of Investment Finance and banking services, as well as expertise from the Citi Markets and Banking division.  In 2021, Citi Private Bank became a part of Citi Global Wealth – a division focused on serving the needs of clients across the entire wealth spectrum.  By building on the strengths and capabilities across Citi as part of this newly created unit, we intend to transform the way we serve clients across the world, delivering the full range of high tech and high touch capabilities Citi can offer and ultimately help them achieve their goals. 

Job Description

We are seeking a dynamic and motivated candidate to drive the evolution of our global Salesforce platform, work with stakeholders & users to understand how to best address their needs and help build and manage a best-in-class CRM solution to meet the Private Bank’s business objectives. This role will be based in London and reports directly to the Global Head of Client Strategy and Client Analytics for the Private Bank.

The Global SalesforceCRM Functional Solution Architect will drive the design and development of the Salesforce Platform from the business side, enabling CPB to meet its strategic objectives. In addition, they will oversee a team and work with partners to configure, customize, and maintain the Salesforce platform on a day-to-day basis.

Key Responsibilities

  • Design and evolve application solutions that span multiple Salesforce Clouds (Sales, Marketing, Analytics, etc. ) as well as ecosystem solutions (AppExchange and others) that meet the Private Bank’s  client-centric business objectives and requirements
  • Create and own the overall Salesforce Application Architecture design from the business side
  • Become the Subject Matter Expert for the design of the CPB Salesforce Architecture, including the Data model, APIs and Integrations with downstream systems
  • Collaborate with technology partners to ensure the Salesforce Application Architecture coexists and integrates effectively into the broader Private Bank Technology Architecture
  • Develop, and articulate a roadmap for the Salesforce platform using the application architecture outputs
  • Effectively manage relationships with internal Citi stakeholders, Salesforce and ecosystem partners to stay abreast of innovations and evolution of solutions

Requirements and qualifications

  • Demonstrated relevant experience designing, developing and implementing Salesforce platforms spanning multiple clouds, ideally within Financial Services, Consulting or Similar.
  • Sound practical knowledge of solution architecture, understanding of data flows and Salesforce ecosystem
  • Salesforce Application / System Architect certification as well as one or more certifications in other components a plus (Administrator, Platform Developer 1 or 2, Application Builder, Sales / Service / Communities / Marketing Cloud)
  • Good competency with agile/scrum and waterfall development methodologies, experience in creating designs and working collaboratively with the technical team and broad sets of stakeholders, effectively communicating best solutions in governance forums
  • Experience leading cross-functional projects and teams in dynamic environment
  • Excellent organizations skills: ability to accomplish multiple tasks with efficiency through prioritization, project management qualification is a plus
  • Demonstrated ability to synthesize information and drive results with a high sense of urgency
  • Excellent verbal and written communications skills and interpersonal skills
  • Proven analytical, critical thinking, and conceptual skills. Financial acumen is a plus
  • Must be comfortable with uncertainty and working in a large, global, complex organization

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Job Family Group:

Project and Program Management

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Job Family:

Project Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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  • 22만 명 이상의 유능하고 다양한 직원으로 구성된 Citi 팀에 합류하십시오

  • 90개 국가의 공동체에서 자원봉사를 행하는 사회적 책임감을 가진 직원들

  • 95개 이상의 시장에 실제로 존재하는 의미 있는 채용 기회

우리는 모든 개인을 포용하고 다양한 관점을 장려하여, 귀하가 영향력을 생성하고 경력을 성장시킬 수 있는 문화를 조성합니다. Citi는 높은 수준의 전문성 기준, 굳건한 성실성과 관대함, 지적 호기심 및 엄격함을 보여주는 동료를 소중하게 생각합니다. 우리는 귀하가 씨티에서 경력을 쌓는다는 일이 가진 중요성을 인식하며, 귀하의 헌신에 대하여 우리도 마찬가지로 노력할 것을 약속 드립니다

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