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COVID-19:

우리 동료들과 지원자들의 건강은 우리의 최우선 순위입니다. 따라서 Citi는 COVID-19 상황을 면밀히 모니터링하고 있습니다. 우리는 추후 공지가 있을 때까지, 임시적으로 모든 후보자 인터뷰를 가상으로 실시하는 것을 포함하여 전 세계적으로 회사 전체에 예방 조치를 구현하였습니다.

Email Channel Delivery Manager

직무 ID 22500774 기본 근무지 New York, New York, Wilmington, Delaware, Atlanta, Georgia, Elk Grove Village, Illinois, Irving, Texas; 채용 범주 Marketing
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The Email Channel works with various product and segment owners to deliver email marketing campaigns to our customers.  Individuals on the team consult with strategists as well as creative agencies on email design related to functionality (e.g., responsive, ADA guidelines), email best practices and test design options.  Individuals are subsequently responsible for all email set-up and carrying out campaign execution and deployment checks. 

Key responsibilities include:

  • Partnering with internal teams, specifically – US Branded Cards or Retail Bank Program Managers (marketing strategy), Marketing Information Management (data), and external suppliers to ensure email campaigns, which are often highly complex, are designed and executed flawlessly to meet business goals.
  • Executing capacity models for monthly assessment and prioritization process
  • Planning and executing Email Marketing campaigns including setting-up/editing multiple programs within a deployment, recommending and/or refining targeting segmentation, implementing testing strategies, developing schedules, recommending optimization rules, auditing waterfalls produced by the Marketing Information Management team, and conducting pre-deployment checks.
  • Reviewing email creative submissions and confirming conformity to branding guidelines and email best practices including ADA digital guidelines as well as executional efficiency, as applicable.
  • Applying critical thinking skills to identify and mitigate potential issues to avoid negative impacts to our customers, internal clients and Brand.
  • Remain extremely focused on detail while managing multiple email campaigns simultaneously.
  • Ensure quality deliverables are on time and meet all Channel Controls.

Job Qualifications:

  • 6-10 years of business experience, particularly in email campaign production management
  • Experience with enterprise level ESP; Salesforce Marketing Cloud Content Builder and Journey Builder experience preferred
  • Ability to understand data and make recommendations based on analytics; including test design recommendations and waterfall audits
  • Thinks operationally and strategically; analyzes issues, uses sound judgment
  • Strong communications skills: ability to clearly, effectively discuss projects; strong listening skills
  • Excellent relationship building with internal clients and external developers; requires collaboration and teamwork across organizational boundaries
  • Intellectual curiosity, logical thinking and the ability to solve problems creatively
  • Accountability, attention to detail, decisiveness and strong work ethic
  • Excellent organization and time management skills; ability to handle/track multiple concurrent job statues; works effectively under tight deadlines, adhering to process calendars
  • Ability to discern creative best practices and an eye for visual media in general. 
  • Ability to understand HTML code
  • Experience with Confluence and or Jira a plus
  • Bachelors or Associate of Arts degree required

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Marketing

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Job Family:

Digital & Social Media Marketing

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • 22만 명 이상의 유능하고 다양한 직원으로 구성된 Citi 팀에 합류하십시오

  • 90개 국가의 공동체에서 자원봉사를 행하는 사회적 책임감을 가진 직원들

  • 95개 이상의 시장에 실제로 존재하는 의미 있는 채용 기회

우리는 모든 개인을 포용하고 다양한 관점을 장려하여, 귀하가 영향력을 생성하고 경력을 성장시킬 수 있는 문화를 조성합니다. Citi는 높은 수준의 전문성 기준, 굳건한 성실성과 관대함, 지적 호기심 및 엄격함을 보여주는 동료를 소중하게 생각합니다. 우리는 귀하가 씨티에서 경력을 쌓는다는 일이 가진 중요성을 인식하며, 귀하의 헌신에 대하여 우리도 마찬가지로 노력할 것을 약속 드립니다

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