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COVID-19:

우리 동료들과 지원자들의 건강은 우리의 최우선 순위입니다. 따라서 Citi는 COVID-19 상황을 면밀히 모니터링하고 있습니다. 우리는 추후 공지가 있을 때까지, 임시적으로 모든 후보자 인터뷰를 가상으로 실시하는 것을 포함하여 전 세계적으로 회사 전체에 예방 조치를 구현하였습니다.

Global Client Executive, SVP

직무 ID 22510086 기본 근무지 New York, New York, New Castle, Delaware; 채용 범주 Institutional Sales
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The Senior Client Executive will be dedicated to a portfolio of Financial Institution (FI) & Non-Bank Financial Institution (NBFI) clients with the overall objective to support their global growth and provide seamless delivery of the full suite of TTS services.

Through disciplined calling, the Senior Client Executive will be responsible for all aspects of the relationship with the customer, including service provision, organic revenue growth and compliance and risk management.

The Senior Client Executive is a key member of a unique global relationship network that is widely regarded as being best in class for client coverage and delivery of banking solutions in over 100 countries.

Key Responsibilities:

Revenue Retention

  • Responsible for incremental cross sell and commercialization of new or enhanced TTS products and services.
  • Partner with TTS Solution Sales to identify opportunities to increase client wallet penetration
  • Complete regular relationship reviews that incorporate all parts of the client's TTS business, including analysis on profitability, new opportunities, and pricing.

Revenue Realization

  • Input all deals into CRM, ensuring smooth and timely handoff to Onboarding partners.
  • Work with partners to remove road blocks and where possible accelerate revenue realization
  • Monitor deals post go-live to ensure utilization of the product and revenue realization based on deal estimates.

Voice of the Customer

  • Be the client advocate to ensure issues are addressed promptly by working with partners across TTS and utilizing client forums, such as the Client at Risk process, to facilitate and drive resolution.
  • Be responsible for driving best in class client experience (monitoring Pulse surveys and leverage internal tools to monitor satisfaction levels across the organization).
  • Take ownership, lead, and track specific issues/problems while holding partners accountable to deliver on clients requirements.
  • Develop a relationship with client decision makers and influencers, to build and maintain “Trusted Adviser” status.
  • Enhance collaboration across product and client groups.  Partner with product specialists to drive overall client satisfaction through Voice of the Client, build client loyalty, and respond to client escalation issues.
  • Understand the dynamics of the local financial markets, banking and payment industries, and regulatory environments.
  • Have a deep understanding of our competition by client and be able to provide valuable input to support the TTS Sales organization.
  • Manage client’s expectations and effectively engage in difficult discussions with clients.
  • Strengthen the client relationship by working closely with product partners across TTS.
  • Serve as a key client contact point and be ultimately responsible for all aspects of the relationship with the customer, including organic revenue growth, service provision, compliance and risk management.

Development Value:

  • Experience working within a cross-regional NAM team that allows for building network relationships outside of country base.
  • Opportunity to be part of new, highly visible strategic initiative for FI TTS.
  • Ownership of target market portfolio and being successful in a highly competitive market.

Competencies:

  • Proactive and positive attitude.
  • Disciplined, highly organized and self-motivated.
  • Highly accurate worker with high level of attention to details.
  • Able to perform under pressure and work to deadlines.
  • Results and service oriented.
  • Very strong interpersonal skills required to work in a highly demanding teamwork environment
  • Be a complete “team-player”.
  • Excellent verbal and written communication skills.
  • Ability to manage and solve problems and conflicts.
  • Strong leadership and influence skills.
  • Respect for Compliance and Controls


Qualifications:

  • 10+ years of experience
  • Educated to degree level or equivalent
  • Fluent written and verbal English
  • Leadership, team management experience desired

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Job Family Group:

Institutional Sales

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Job Family:

Account Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • 90개 국가의 공동체에서 자원봉사를 행하는 사회적 책임감을 가진 직원들

  • 95개 이상의 시장에 실제로 존재하는 의미 있는 채용 기회

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