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우리 동료들과 지원자들의 건강은 우리의 최우선 순위입니다. 따라서 Citi는 COVID-19 상황을 면밀히 모니터링하고 있습니다. 우리는 추후 공지가 있을 때까지, 임시적으로 모든 후보자 인터뷰를 가상으로 실시하는 것을 포함하여 전 세계적으로 회사 전체에 예방 조치를 구현하였습니다.

Regional Head Citigold and Citigold Private Client Segment

직무 ID 22461337 기본 근무지 Singapore, Singapore; 채용 범주 Product Management and Development
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The Asia Retail Banking team drives the retail banking strategy across APAC and is one of the key pillars of the consumer franchise in the region. The Asia Retail Bank segment strategy is a well-developed tiered segment model. The Regional segment team plays a key strategic and execution role to drive a consistent and structured business strategy containing insights and analysis, business direction and essential elements (best practices, pitch scripts, sales strategy etc.) which are beneficial and help us drive a common agenda across the multi-market region. 

The CG and CPC Segment Head will be responsible for creating the next phase of differentiated and best in class value propositions for our HNW and Affluent clients. These clients generate >$2B of revenue and contribute to >60% of the overall franchise revenue at present. The role is being created to ensure we are set up for success as we embark on the winning in wealth acceleration strategy.

Key focus is to drive customer growth, increase product penetration, improve segment profitability while ensuring optimal operating efficiency. Focus will primarily be on delivering best in class value proposition encompassing remarkable customer experiences, a highly targeted customer segmentation strategy, and robust customer engagement model.

The CG/CPC Client Segment Head primary focus will be to enhance and drive the value proposition strategy for the Citigold (CG) and CPC segment – clients with $200M-$10MM.

  • Define and elevate the CG/CPC value proposition with specific focus on CG/CPC client signature experience
  • Enhance the Service Model and Loyalty treatment for CG/CPC clients – Standardize CG/CPC Service Promise and RM expertise differentiation 
  • Develop thought leadership strategies for CG/CPC clients leveraging Wharton, Fund House Partners and others
  • Enhance the CG/CPC brand and communication strategy working in partnership with Marketing to create a sense of arrival
  • Develop Client Centric Bundled Propositions - Identify Retail/ Card bundled propositions supported by Mastercard research specifically for the HNW segment
  • Provide thought leadership and engage with regional, global and country partners
  • Review competitive offering in order to ensure value added features and ‘best-in-class’ client experience
  • Work with relevant stakeholders to develop the end to end client journeys – merging digital and analog
  • Collaborate with product owners and markets for alignment on product offerings & campaign strategies
  • Work with internal stakeholders and external partners to drive timely project implementation across all markets
  • Drive P&L ownership of the CG+ segment and be responsible for growing segment
  • Develop a remarkable end-to-end client experience with strategy to drive customer satisfaction and improve NPS score

The person will be responsible to elevate CPC with enhanced product palette Institutional-grade advisory with differentiated insights, products, and RMs and develop Best-in-market CG affluent proposition with access to global and holistic insights and advisory.

The person in this role will have to operate with leadership, engage stakeholders in the region, craft the strategy and follow through on execution.

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Job Family Group:

Product Management and Development

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Job Family:

Market Segments and Services

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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  • 22만 명 이상의 유능하고 다양한 직원으로 구성된 Citi 팀에 합류하십시오

  • 90개 국가의 공동체에서 자원봉사를 행하는 사회적 책임감을 가진 직원들

  • 95개 이상의 시장에 실제로 존재하는 의미 있는 채용 기회

우리는 모든 개인을 포용하고 다양한 관점을 장려하여, 귀하가 영향력을 생성하고 경력을 성장시킬 수 있는 문화를 조성합니다. Citi는 높은 수준의 전문성 기준, 굳건한 성실성과 관대함, 지적 호기심 및 엄격함을 보여주는 동료를 소중하게 생각합니다. 우리는 귀하가 씨티에서 경력을 쌓는다는 일이 가진 중요성을 인식하며, 귀하의 헌신에 대하여 우리도 마찬가지로 노력할 것을 약속 드립니다

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