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COVID-19:

우리 동료들과 지원자들의 건강은 우리의 최우선 순위입니다. 따라서 Citi는 COVID-19 상황을 면밀히 모니터링하고 있습니다. 우리는 추후 공지가 있을 때까지, 임시적으로 모든 후보자 인터뷰를 가상으로 실시하는 것을 포함하여 전 세계적으로 회사 전체에 예방 조치를 구현하였습니다.

Client Welcome Specialist

직무 ID 22491023 기본 근무지 Tampa, Florida, Miami, Florida; 채용 범주 Private Client Coverage
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The Client Welcome Specialist (CWS) has a strong background in KYC processes, procedures and policies. CWS will drive the creation of client’s KYC profile in Citi’s KYC systems and will establish client’s relationship and account(s) opening with IPB US. CWS will interact with different teams in order to onboard client as efficiently as possible while providing the best client experience. 

Responsibilities:

  • Welcome assigned leads/prospects to IPB US and introduce them to the Citi platform by walking them through IPB US value propositions, always adhering to highly professional and ethical standards. CWS should advice client on the best value proposition, segment and banking package according to prospect needs.
  • Interview prospects to establish source of wealth, banking needs and to require documents necessary to drive a diligent acquisition process, ensuring fast turnaround in client documentation and KYC profiling, with the highest quality possible, to guarantee quick relationship establishing and funding.
  • Lead all onboarding control aspects for the client: AML / KYC / OWS, Alerts, CRF, PUP. Protects the bank and the client by complying with relevant policies, procedures, legal and regulatory framework.
  • Performs CIP process by identifying and confirming prospect’s identity through the various methods available according to IPB US procedures. 
  • Manage DocuSign flow and coordinate with the Client Acquisition Specialist to walk client through the process.
  • Escalate any issues or identified discrepancies encountered throughout the analysis, review, and completion of KYC activities.
  • Review account (banking and/or investment) applications and account opening/structure documentation to ensure accuracy and that all policies and procedures are met.
  • Add signers, beneficiaries, POA and all client requirements as part of the account opening process.
  • Perform OWS and OFAC validation for all new prospects.
  • Coordinate with internal teams to ensure that client’s relationship and account opening process is carried out as efficiently as possible, escalating when necessary.
  • Control the quality of the application and ensure accuracy on all of the client’s information to avoid rejections.
  • Drive client satisfaction by managing customer expectations and using appropriate resources and channels to present effective solutions to client’s needs.
  • Adhere to strict regulatory and compliance/AML guidelines, policies, regulations and requirements.
  • Act as liaison for account opening and relationship establishment with Relationship Manager (RM) in charge of managing prospect’s onboarding process in order to maintain a communication channel and credibility as trusted advisors, delivering high frequency of contact to guarantee close engagement and attention to prospect’s needs until the relationships is fully transferred to the new RM.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying ethical judgement regarding personal behavior, conduct and business practices and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 0-2 years relevant experience.
  • Demonstrated ability to talk to prospects/clients and explain process, value propositions to them.
  • Languages: English, Spanish and/or Portuguese preferred (Any other languages are also desirable)
  • Bachelor’s degree in Finance, business, or related field.
  • Basic knowledge of the wealth management industry.
  • Strong Team work skills, as well as Leadership and management skills to coordinate work with assigned support team.
  • Keen analytical and research abilities.
  • Ability to multi-task and work in a fast-paced environment with limited supervision, with strong organizational and time management skills.
  • Ability to prioritize multiple customer needs or issues.
  • Ability to build, foster, and maintain positive professional relationships.
  • Devotion to high-quality customer service.
  • Excellent interpersonal communication skills.
  • Knowledge of relationship management best practices.
  • Problem solving, analyzing data, and conflict resolution capabilities.
  • Highly effective verbal and written communications skills, with attention to detail.

Education:

  • Bachelor's/University degree or equivalent experience.

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Job Family Group:

Private Client Coverage

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Job Family:

Client Services

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • 22만 명 이상의 유능하고 다양한 직원으로 구성된 Citi 팀에 합류하십시오

  • 90개 국가의 공동체에서 자원봉사를 행하는 사회적 책임감을 가진 직원들

  • 95개 이상의 시장에 실제로 존재하는 의미 있는 채용 기회

우리는 모든 개인을 포용하고 다양한 관점을 장려하여, 귀하가 영향력을 생성하고 경력을 성장시킬 수 있는 문화를 조성합니다. Citi는 높은 수준의 전문성 기준, 굳건한 성실성과 관대함, 지적 호기심 및 엄격함을 보여주는 동료를 소중하게 생각합니다. 우리는 귀하가 씨티에서 경력을 쌓는다는 일이 가진 중요성을 인식하며, 귀하의 헌신에 대하여 우리도 마찬가지로 노력할 것을 약속 드립니다

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