Change Management - Vice President, Operations Analyst

VP - Change Management Operations Analyst

The Business Architecture (BA) Group is a dynamic strategic organization at the forefront of Citi's Transformation efforts. We act as a catalyst across businesses and functions and drive the transformation of Citi into a simpler, customer-centric organization. We are responsible for partnering with business lines and functions to establish the framework and execution of the simplification program, which includes developing enterprise-wide domain taxonomies, publishing standard playbooks and procedures, as well as creating process and design engineering models. We provide the businesses and functions with ongoing governance, program oversight, metrics and reporting to ensure consistency, control, and accountability and part to develop the frameworks that are the foundations of everything we do.

The Change Management Operations Analyst is mid-senior professional in the Operations and Technology - Business Architecture - Change Management function, working in a fast-paced environment involved in Change Management Operations and Governance Oversight. Involved in many aspects of Citi Enterprise Architecture Methodology (CEAM) Change Management activities, such as processes, taxonomies and artifacts, frameworks, strategies, procedures, tooling, SLAs, metrics, and reporting. The incumbent is expected to have a good understanding of Change Management processes and requires commercial awareness, project management, developed communication and diplomacy skills to guide influence and convince others, in particular colleagues and stakeholders in other areas. This is a Change Management Operations role and not a Program or Project Management role.

In this opportunity as a Change Management Operations Analyst, you will:

Responsibilities:

• Partner and collaborate with stakeholders on Change Management Operations relating to Citi Enterprise Architecture Methodology (CEAM) components and workstreams (Application Mapping, Business Process Taxonomy, Business Function Taxonomy, Target State Process Models).
• Manage, govern, and provide effective/timely oversight of CEAM related change requests through the Business Architecture Change Management Lifecyle.
• Define requirements, develop, test, and implement Change Management metrics, dashboards and reports using Tableau.
• Conduct downstream impact analysis and assessments based on approved change requests and partner with Business stakeholders and Business Architecture Workstreams to address/close required changes to taxonomies and CEAM artifacts.
• Coordinate taxonomy process related data updates with Adopting programs and impacted Systems of Records (SORs) e.g., MCA, EUC, Data Concerns, iCaps, PTS etc.
• Identify and work with Workstreams to track, remediate and report on the reconciliation of Orphan Artifacts.
• Implement and enforce OLAs/SLAs to ensure effective governance of change requests through the Change Management lifecycle.
• Work with various teams on Change Management tooling features (requirements, testing, adoption) to support Change Management Operations.
• Develop, update procedures, playbooks and training material as required.
• Involvement in process improvement and expected to drive continuous improvement across Change Management Operations.
• Partner with Risk & Control and other LODs (as required) for ARCMs, CAPS, MRAs, evidence monitoring, and other risk and audit related requirements.
• Prepare weekly metrics and reports for distribution.
• Prepare presentations/material and present to targeted forums (Change Management forum, Enterprise Business Architecture and other forums/venues as needed).

Qualifications:

• 6-10 Years of experience with Change Management Operations experience preferred.
• Demonstrated commitment to quality and attention to detail.
• 2 years+ proven hands-on experience working with Tableau to create and maintain metrics, dashboards and reports based on requirements. Must have good understanding of data concepts, data architecture and UI/UX presentation.
• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders.
• Strong analytical skills, critical thinking, and problem-solving skills.
• Strong communication and organizational skills with the ability to manage multiple work priorities.
• Ability to gather business requirements and translate into actionable work items.
• Ability to write clear documentation (requirements, procedures, playbooks).
• Project coordination skills.
• Process improvement skills.
• Advanced competency in Excel (Functions, Macros, Pivots, Lookups, Charting and Reporting).
• Ability to develop PowerPoint presentations and present at meetings and forums.
• Ability to learn quickly and deal with ambiguity.
• Microsoft Office skills.
• Working knowledge of Atlassian Jira and Confluence.
• Tableau certification strongly preferred.
• SQL knowledge is a plus.

Education:

• Bachelor's/University degree or equivalent experience, potentially Master's degree

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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