AML Quality Assurance Senior Subject Matter Expert - Officer

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Position summary:

The Quality Assurance team acts as a trusted body with a commitment to quality and process improvements, having an ultimate objective to identify areas of improvement and opportunities in the method in which the investigative analysts review and assess anomalous behaviors. The team’s responsibilities include identifying and reporting potential issues, submitting recommendations on a variety of developmental opportunities and/or best practices and serving as mentors to the investigative analysts.

Responsible for reviewing anomalous activity alerts/cases that are closed by AML Monitoring and Investigations Unit Investigation Analysts, Junior Analysts, and Senior Analysts as a control to ensure accuracy, completeness and compliance with regulatory, internal/external audit requirements and policy/procedural requirements. Responsible to maintain interactions with global QA Team to ensure QA program execution in a consistent manner. Responsible to test QA staff accuracy (sample check). Involvement in QA Program development and implementations. Responsible to ensure individual adherence to defined quality standards/core competencies that are required for all analysts.

In this role, you’re expected to:

• Acts as a liaison between AML Monitoring and Investigations, Training, and AML for coordinating goals and objectives to enhance continuous process and quality improvement.

• Acts as an SME on the day to day process of conducting quality review of Transaction Monitoring analysts work. Objectively assesses quality of investigative analyst work for what is going well and what needs to improve and supports coaching efforts.

• Ambassador for best practices and facilitator of knowledge in money laundering processes.

• Escalation point for review of complex cases to validate that transaction monitoring alerts were processed in line with quality standards.

• Ensures that the Quality Assurance process is executed in adherence with global standard policies and procedures, using global standard tools.

• Responsible for conducting root-cause analysis on the results of quality reviews in order to recommend remedial training or other appropriate follow-up action(s) to team leads and/or unit manager.

• Responsible for tracking the results of quality assurance reviews and remedial action(s) in the QA database.

• Responsible for assisting to develop and report Quality Assurance review results via metrics and distribute to senior management, team leads, analysts and other designated personnel.

• Assists training team in the development and delivery of training sessions for existing analysts, team leads, new hires and other personnel on the quality assurance process.

• Proactively identifies and escalates areas of potential risk and/or quality improvement areas, as well as technology enhancements.

• Assist QA Team Manager in testing QA SMEs performance (sample check) in case assignment and by volumes monitoring.

• Authority in complex case dispositions.

• Keeps regular interactions with global QA Team in order to exchange the standards on QA Program and to keep consistency in QA executions.

• Participates and/or leads calibration sessions within the Quality Assurance Department.

• Collaborates with the QA global Team on development and implementations of special projects.

• Provides expertise to internal working groups, teams, and committees focused on enhancing current procedures and creating efficiencies.

• Adheres to global standard policies and procedures.

• Operates within the agreed business SLAs and confidentiality standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• Minimum 3-4 years’ experience in AML or compliance or quality control or audit or fraud and economic crime units within financial institution of AML or other financial investigations experience required

• Minimum 1.5-2 years’ of quality assurance experience or equivalent knowledge required.

• Subject Matter Expert for multiple products in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activity.

• Education level: Bachelor degree

• Preferred: AML certification will be advantage

• Preferred: Project and change management basic experience

• Good knowledge of English and high standard of written and oral communication skills

• Strong analytical skills and attention to detail

•  Detailed oriented, self-motivated, and able to handle multiple projects/tasks

• Demonstrated initiative and creativity in problem solving

• Organized, disciplined and highly responsible

• Presentation skills and ability to build strong arguments to justify his/her decision

• Demonstrated ability to work independently, interact effectively, with different levels of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers)

• Good understanding of Windows applications (Word, Excel, etc.) and Internet & commercial database searches

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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